Resort hotel front staff (inexperienced welcome) Birth/admission gift bonus available/2 days off/Spa/sauna free
Full-time employee / No experience required / No prior experience required / Educational background not required / 2 weeks until job offer / 2 days off per week / No transfer / Overtime up to 20 hours per month

The goal is to balance "private" and "work".

I want to continue working in the hotel industry. However, I'm a little worried about the future... If so, why not check out our company, which has a system to support life events?

---*Supporting child rearing with gift money*---
The birth gift amount increases to 500,000 yen for the first child, 1 million yen for the second child, and 2 million yen for the third child. Additionally, elementary school students will receive 200,000 yen, junior high school students will receive 300,000 yen, and high school students will receive 500,000 yen as a congratulatory gift.

---*Special benefits only available at hotels*---
Employees can also enjoy unlimited use of the spa, which includes a discount on bedrock baths and a sauna. You can refresh anytime. There is also a shuttle bus from Urayasu Station, so commuting is easy!

---*Feeling safe because it is a major group*---
Our company is a member of Musashino Holdings, which primarily operates the food business. Their products are also available in convenience store chains that everyone knows, and their management is extremely stable. That's why we are able to provide benefits to our employees through welfare programs.

----- Application Requirements -----

【Job Title】
Resort hotel front staff (inexperienced welcome) Birth/admission gift bonus available/2 days off/Spa/sauna free

【job description】
At "SPA & HOTEL Maihama Eurasia", you will be mainly responsible for front desk duties such as providing check-in and check-out information and answering the telephone. We provide extensive training after joining the company, so don't worry if you have no experience!

——About our hotel——
Based on the concept of ``the closest resort to the city center,'' we offer our guests a relaxing time. It is easily accessible from the theme park, and many families stay there. In addition, the spa, which has an open-air bath with natural hot spring water and a bedrock bath, has many local customers who come back again and again.

——The work you leave to me——

* Check-in/out information
* Luggage storage
*In-house information
* Sales management and closing work at the store
*Reply to reviews
* Telephone support

*Once you get used to the job, you can expand the scope of your work, including shift management and staff training, as well as planning the decoration and production of facilities.
*Since we have many overseas customers, you can put your language skills such as English and Chinese to good use.

——Key points of work——

* Excellent training system!

First, start by finding out what kind of people work at hotels. During the first three months, get to know the facility by experiencing work in each department, such as restaurant, guest room cleaning, and customer service within the spa facility. After that, a senior employee will give a lecture on front desk operations during OJT.

By gaining experience working in a hotel as a whole, you will be able to thoroughly explain services to customers, and it will be easier to collaborate with each department.

* Plenty of privacy!

There are always two days off a week, so it's an environment where you can enjoy your private life. I also take three days off a week once a month. If you take optional refreshment leave, you can aim for up to 126 days off per year. Because we want our employees to take regular days off, it is not uncommon for them to be able to take days off on their desired days.

【Qualification requirements】
No educational background required/No experience required/Inexperienced industry welcome/Inexperienced working adults welcome/Second new graduates welcome

* For those under 35 years old

└We have set an age limit for long-term career development.

\Welcome those who apply to at least one of the following!/

* Those who like to please others
* Those who place importance on the fullness of welfare benefits
* People who want to work by making use of their language skills

[Recruitment background]
Our company operates ``SPA&HOTEL Maihama Eurasia'' and ``HOTEL Eurasia Maihama ANNEX,'' which have attractive luxurious locations close to the sea and theme parks. Based on the concept of ``the closest resort to the city center,'' we have been providing the finest healing services. It is rare to find a hotel with a hot spring facility, and it is used not only by families but also by local guests.

In April of this year, ``HOTEL Eurasia Maihama ANNEX'' was reopened and continues to grow without slowing down. Currently, inbound tourism is rapidly recovering, and the number of guests staying overnight is increasing. Therefore, we have decided to increase the number of front desk staff.

【Employment status】
full-time employee

*The trial period is 3 months. There will be no changes in benefits or salary during the trial period.

【Work location】
SPA&HOTEL Maihama Eurasia/Chidori 13-20, Urayasu City, Chiba Prefecture

*There is no transfer. I can work in Urayasu City forever.

【traffic】
Free shuttle bus available from JR Keiyo Line "Maihama Station" or "Shin-Urayasu Station" and Tokyo Metro Tozai Line "Urayasu Station"
└It takes about 5 to 10 minutes by bus from each station.

* Transportation expenses will be provided up to 50,000 yen per month.
* There is a parking lot, and you can commute by your own car.

[Working hours] Shift system (8 hours of actual work)

7:00~16:00/13:00~22:00/22:00~07:00 (8 hours of actual work)

* Overtime is less than 20 hours per month on average.

[Salary]
Monthly salary 250,000 yen to 350,000 yen + bonus

*Determined based on experience and ability.

3.2 million yen/1st year after joining the company

[Holiday vacation]
〈117 days off per year〉

*Full 2 ​​days off per week (shift system)

└Closed from 9th to 11th of each month. We also have long weekends and weekends off, so some employees go on trips.

* Annual paid leave
* Pre- and post-natal leave (with track record of taking and returning to work)
* Childcare leave (taken and reinstated)
* Nursing care leave
* Congratulatory and condolence leave
* 1 public holiday per month
* Refreshing vacation

└You can optionally take refreshment leave four times a year.

[Welfare benefits/treatment]

* Salary revision once a year (April)
*Bonus twice a year (July and December/last year's results: 3 to 4 months worth)
* Transportation expenses provided (up to 50,000 yen per month)
* Fully equipped with social insurance (employment, workers' compensation, health, welfare pension)
* Overtime allowance (full payment)
* Travel allowance
* Position allowance
* Professional allowance
* Family/dependent allowance (spouse: 10,000 yen per month, per child: 5,000 yen per month)
* Birth gift money

└First child: 500,000 yen, second child: 1,000,000 yen, third and subsequent children: 2,000,000 yen (Fourth and subsequent children will receive a flat rate of 2,000,000 yen)

* Enrollment gift money

└Elementary school…200,000 yen, Junior high school…300,000 yen, High school…500,000 yen (50% will be paid if you have been with the company for less than 3 years)

* Injury and illness consolation money

└In the event of three major illnesses (cancer, stroke, acute myocardial infarction), 200,000 yen will be paid to those who have been employed for less than 10 years, and 500,000 yen to those who have been employed for 10 years or more.

* Employee cafeteria/meal assistance available
* Retirement benefit system
* Commuting by private car OK (parking available)
* Uniform loan
* Recreation facility available
* Free spa/sauna

[Facility introduction]
``SPA&HOTEL Maihama Eurasia'' is attractive for its easy access from Tokyo, just 20 minutes by train, and its luxurious location close to theme parks and the ocean. In addition to hotels, we also provide many other services.

In order to help our customers enjoy their stay in the hotel in comfort, we have a ``Pet Hotel'' where you can take care of your precious dog, and a ``Wedding Hall'' where you can have a private wedding limited to one couple per day. We operate multiple facilities that can meet your needs. In addition, we aim to be a hotel that can be enjoyed by people of all ages, including men and women of all ages, by holding seasonal events at the spa.

【customer's voice】
・I stayed here to use the theme park near the hotel. There was a shuttle bus starting at 6am, so I was glad that I was able to wait for the park to open with plenty of time to spare. I would like to use it again next year. (40s/female)

・After sightseeing and walking around, I was able to relax in the hot springs and have a comfortable stay. The room was spacious and the cleaning was thorough and clean. I visited the restaurant just before closing time for breakfast on the last day, but they were very helpful. (30s/female)

・Used by my family. The room was spacious enough and there were no inconveniences, and it was also impeccably clean and very easy to use. (40s/male)

----- Comments from the interviewer -----

[Impression of the company from the interview]
The company operates ``SPA & HOTEL Maihama Eurasia'' and ``HOTEL Eurasia Maihama ANNEX,'' which have attractive luxurious locations. It is loved by men and women of all ages, not only for overnight stays, but also for day trips to the spa.

The company's management is supported by the stable foundation of the Musashino Group. The Musashino Group operates a business centered on the development and processing of foods in the ready-made meal market, which is valued at more than 10 trillion yen annually. The company has built an integrated production system that pursues deliciousness and food safety, from the provision of ready-made meals such as boxed lunches and rice balls sold at convenience stores to the delivery and logistics of food ingredients.

In 2008, we established a new sports and leisure division, and in 2009 we opened ``SPA & HOTEL Maihama Eurasia''. Based on our stability in the ready-made meal market, we are actively entering other businesses.

I felt that I would be able to work with peace of mind in the future as the company has a stable foundation as a group.

[Rewarding and difficult work]
[Rewarding] Receive feedback from customers.
The new employee will be responsible for front office duties such as check-in and check-out. Therefore, this is a position where you have many opportunities to interact with customers and directly feel the evaluation of your customer service. When customers we have dealt with in the past remember their faces and names, or when they write in a questionnaire, ``The customer service was amazing!'' or ``The customer service was polite, and I would definitely use them again.'' He seems to feel happy. Voices of gratitude from customers lead to rewarding work and great motivation.

[Hardness] It is difficult to think of a response tailored to each customer.
In my daily work, I have many opportunities to meet a variety of customers. Furthermore, there may be differences in evaluation depending on the personality and type of customer, such as customer service that is appropriate for one person but unpleasant for others. Therefore, it is necessary to add some ingenuity to customer service to suit each customer. If we do not respond well, there is a possibility that you will no longer be able to use our services in the future. You may find it difficult because your customer service is directly linked to the hotel's evaluation.

[Suitable and unsuitable for this job]
[Suitable for] People who are good at communicating
In addition to guests staying at the hotel, ``SPA&HOTEL Maihama Eurasia'' also has customers who use the spa on day trips. Since the number of points of contact with customers will inevitably increase, it is important to think about how to respond each time. This job is suitable for people who are good at communicating, as they will be able to proactively talk to customers when meeting them for the first time, and respond to requests and consultations.

[People not suitable for] People who cannot respond flexibly to situations.
The new employee will be assigned to work as a front desk staff member, handling customer service such as check-in and check-out. There are many opportunities to be asked questions or receive requests that are not covered in the manual. Therefore, it is not suitable for those who cannot respond flexibly to situations.