Musashino Co., Ltd. (SPA&HOTEL Maihama Eurasia)

Hotel staff/Spa and sauna free of charge/Inexperienced guests welcome/Meal assistance available

[Recruitment Summary]
[Inexperienced welcome] There is a full training system Recruitment that emphasizes personality!

[Benefits] Congratulatory money for birth/entrance/free spa/meal assistance, etc.

[Easy to work] Follow-up system, excellent teamwork environment

[Children's birth/entrance celebration money available] Our hotel
Make your guests, employees and their families happy.

[You can play an active role even if you have no experience!]

* Easy-to-understand manual even for inexperienced users
* Careful follow-up system by senior staff
* 3 months training system
* Distance learning system

It is an environment where you can play an active role even if you do not have experience or skills.

[ We are also proud of our welfare program! ] A generous child support support system such as birth congratulatory money and admission congratulatory money

* Up to 2,000,000 yen for birth gift, 1,000,000 yen for matriculation gift
* Complimentary use of SPA and sauna in the hotel
* There is a meal of 300 yen per meal

We have established an environment that is easy to work in, such as welfare programs, at a high standard in the industry.

~~Exquisite healing service in a space where time flows slowly~~
"SPA&HOTEL Maihama Eurasia" is an integrated resort hotel located in Urayasu City, Chiba Prefecture.
With a restaurant and SPA, and a theme park nearby, it is used by a wide range of guests, including day trippers, families, and foreigners.

We want our guests to enjoy themselves, and we want our employees to enjoy their work as well.

【job description】
You will be in charge of the front desk and reservations in the [Accommodation Department]. Let's create a hotel that our customers love.

[Specific work content]
At "SPA & HOTEL Maihama Eurasia", you will be entrusted with the work of the [accommodation department] centered on front desk operations.

~Main Positions~

* Front desk staff

・Responding to check-in and check-out of accommodation and welcoming guests
・Assistance with luggage ・Arrangement of courier services
・Guidance on how to use the spa for day trips
・Information
・Extension support from guest rooms
・Accounting and sales closing work (night shift work)

In a position that can be said to be the "face" of the hotel, I will stand at the counter and respond to customers. It's an environment where you can meet various customers every day, so it's suitable for people who like interacting with people!

* Reservation staff

・Reservation status can be checked and changed on a computer
・Responding to emails and phone calls

This is a so-called "backstage" position that handles customer reservations by phone or the Internet. This is an important job that determines the customer's first impression! The reservation management system on a computer does not require any special skills, so even those who are not good at computers can learn it quickly.

[ Flow after joining the company ]
After joining the company, training will be conducted for about three months. We provide training to learn the basics necessary for hotel business, and start with simple tasks such as welcoming guests, seeing them off, and carrying luggage. You can learn the actual work flow and procedures through practice. During the training, you can receive FB comments from seniors every day, so you can improve and motivate yourself by looking at them, so don't worry. Start with what you can do and grow little by little.

[Abundant career paths]
After gaining experience in the lodging department, various career possibilities will expand based on the knowledge and know-how cultivated in the field.

* Hotel front desk staff leader
* Hot spring/spa service staff
* Restaurant service staff
* Specialists, etc. who can handle each department almighty

If you are unsure about a position, there is a job rotation system and an interview with HR about twice a year. It is an environment where you can expand your field of activity considering the aptitude and desires of the person!

[Team/organizational structure]
The age group is wide ranging from 20 to 50. In particular, there are many in their 20s and 30s, and even if something happens, they will consider the situation and support them. It's an environment where we work together, so we get along well with each other.

[Team/organizational composition male/female ratio]
Male to female ratio: 5:5

[Target]
Recruitment that emphasizes personality Motivation to apply is OK if you "like people" or "interested in customer service"! Limited to under 35 / inexperienced welcome

[Target people (details)]
Inexperienced industry/occupation welcome/Second new graduates OK

【Prerequisite】

* Under 35 years old

[It's heading in this direction!]

* Happy to make people happy
* Those who value teamwork
* Those who are interested in customer service work and want to continue for a long time
* Those who can keep an eye on, be considerate, and be considerate
* Those who want to broaden their horizons by being involved in overall hotel management

There is also an opportunity to put your language skills to good use! (English, Chinese, etc.)
But it doesn't matter if you can't speak. I have high expectations for your motivation, personality, and potential.

[Reason for age limit]
When recruiting/employing young people, etc. for employment contracts with no fixed period from the perspective of career development through long-term employment

[Selection points]
90% of our staff are mid-career hires, and even inexperienced people are active! Even if you don't have language skills, people who can work will follow you, so please rest assured that you can work with peace of mind.

【Work location】
[No transfer / Free shuttle bus available] SPA & HOTEL Maihama Eurasia / 13-20 Chidori, Urayasu City, Chiba Prefecture

【access】

* About 7 minutes by shuttle bus from JR Keiyo Line "Maihama Station"

[Free shuttle bus]

*Between Eurasia and Maihama Station/6:00~23:20/3 trains per hour
*Between Eurasia and Urayasu Station/9:30~22:30/Once an hour

【Working hours】
Shift system (actual work 8 hours, break 1 hour) / Consultation on working hours OK / Flexible!

・7:00~16:00
・11:00~20:00
・13:00~22:00
・22:00~7:00

【Employment status】
full-time employee

There is a trial period of 3 months (no change in conditions)

[Salary]
Selectable work style
Preferential treatment will be given in consideration of past experience and ability

[For day shift]

* Annual salary of 3.2 million yen or more

[For night shift]

* Annual salary of 3.5 million yen or more

【bonus】
twice a year

[Salary increase]
once a year

[Assumed annual income at the time of joining]
Annual income 3.2 million yen ~ 4 million yen

[Treatment/Benefits Various systems]

* Various congratulatory money systems

・Birth congratulatory money (1st child: 500,000 yen, 2nd child: 1 million yen, 3rd child and beyond: 2 million yen)
・Enrollment congratulatory money (elementary school entrance: 200,000 yen, junior high school entrance: 300,000 yen, high school entrance: 500,000 yen)
*If the employee has less than 3 years of continuous service, 50% of both the birth and admission congratulatory money will be paid.

A workplace where you can work for a long time even if you face a big life event

* Retirement plan
* Complete with various social insurance
* Car commuting OK (with rules)
* Commuting allowance (up to 50,000 yen per month / Gasoline fee paid for commuting by car)
* Overtime allowance
* Meal assistance (employee cafeteria available for 300 yen per meal)
* Employee discount system (free use of SPA bathing/sauna, hotel accommodation discount, body care/esthetic discount, etc.)
* Qualification acquisition support system (our designated course)
* Regular health checkup
* Uniform and locker rental

[Treatment/Benefits Others]

* Abundant qualification support system available

We offer many distance learning programs. We ask them to take 2-3 months of courses designated by our company on management skills, how to train subordinates, and know-how related to work, and continuously improve their skills.

[Holidays and vacations]
2 days off per week
+ 1 holiday each month (shift system)
[Maternity leave before and after childbirth]
(Acquisition track record)
【Childcare leave】
(Acquisition track record)
[Holidays, Vacations, Others]

* Refresh leave (4 days a year)
* Congratulatory or condolence leave
* paid holiday
* Maternity leave before and after childbirth (*has been taken)
* Childcare leave (*has been taken)
* Nursing care leave
* We are flexible about shift consultations. We will do our best to accommodate your desired shift.
* Combined with paid holidays, it is possible to take more than 5 consecutive holidays!

Thank you card for expressing gratitude in the company

We have a system that allows employees to express their gratitude to each other, not just from customers.
Its name is [thanks card]
It is a system in which questionnaires from customers in the room and comments between employees in the company are tallied every quarter, and the top scorers are rewarded!
You can convey casual gratitude not only from customers but also from friends who spend more time together. I'm usually embarrassed to say it directly, but writing about what I'm happy to receive makes both of us feel warm. This is a wonderful system with many users because it allows you to communicate with people in other departments.

Many employees who started from different industries are active!

Former tutors, former salespeople, former hospitality workers, etc., those who started with no experience are active in hospitality professionals.

subordinate

Hotel staff (1st year after joining the company)

The employees can enter the hot spring facility for free, so it's a great system for someone like me who likes hot springs!

subordinate

Hotel staff (first year after joining the company) continued

By looking at things from the customer's point of view, you can find flaws in the facility, and you can notice what you feel when you look at the customer's response, which will also lead to your own learning.

[Interview report]
How are the people and the work environment?

It's an environment where you can think 'I can do my best because I'm with this member'!

"Good people!"
Everyone who works for the company says so.
I got the impression that there are many friendly people who are full of hospitality, and there are many people who are polite and warm.

This “goodness of people” is firmly demonstrated in customer service.
in the actual survey
“It was nice service from the staff.”
It seems that I have been able to say thank you.

I can do my best because I can enjoy working with warm members.
This is probably directly connected to the fact that the company's employees are working freely and that the hotel is loved.

[Rewarding]
[Words of thanks from customers]
This is a position where you have many opportunities to directly feel the evaluation of your polite customer service.
When a customer I have dealt with in the past remembers my face and name, or writes in a survey that "the service was excellent!", it leads to great motivation.

[Severity]
[It may be necessary to respond flexibly]
In the course of my work, I meet many different customers. Even if you are polite to customers, it may not resonate with impatient customers. It's important to keep in mind to serve customers according to their needs, but at the same time, it's also important to change the mindset of "There are times like this"!

【Business summary】

* Operation of "SPA & HOTEL MAIHAMA Eurasia" and "HOTEL Eurasia Maihama ANNEX" (hotels and restaurants, weddings, spas, relaxation, healing and body care, pet hotels, etc.)
* Manufacture and sale of boxed lunches, rice balls, sushi, cooked bread, cooked noodles, etc. (headquarters)

【post code】
3510034

【location】
1-1-1 Nishihara, Asaka City, Saitama Prefecture Musashino Building (headquarters)

[Established year]
1969

[Representative]
Nobuyuki Yasuda, President and Representative Director

【number of employees】
11,236 (March 2022)

[Capital]
260 million yen

【amount of sales】

* 158,123,360,000 yen (fiscal year ending March 2022)
* 147,425,280,000 yen (fiscal year ending March 31, 2021)
* 151,493,640,000 yen (fiscal year ended March 31, 2020)

[Company URL]
https://www.ms-net.co.jp/