Full-time [Inexperienced person welcome]
Day shift only Responding to room reservation inquiries and notifications at the back office, clerical work

* Posting period: 2023/06/21 ~ 2023/07/18

There is no face-to-face customer service,
It is a job where you can receive "warm words".
"We want to make your trip and hotel stay the best memory"
With that goal in mind, all employees work together to
We have provided service.

especially unique in the world
We are focusing on tailor-made service,
With a high degree of freedom that allows staff to think and act on their own,
Pursue better service.

These activities bore fruit, and just two years after opening,
Awarded to accommodations with excellent service
『2020 GOLD CIRCLE AWARD』
(accommodation reservation site Agoda.com).
As a hotel in the Universal City area
We are building a solid track record.

The reservation management staff who are recruiting this time also
We want you to aim for a first-class service.
If you just want to book a room,
All you have to do is use the web system.
What is required of us is the extra customer service.

"I want to surprise someone on their birthday."
"I would like to ask you something that is not written in the plan," etc.
A service that is close to each customer is required.

Although it is a customer service over the phone or through a screen, my feelings are always conveyed,
We often receive words of gratitude.
At a later date, you may receive a heartfelt letter or e-mail.

You can feel the fun of the customer service industry and the great reward
Would you like to start the job of accepting reservations?

No work experience required.
I look forward to your hospitality.

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Application Requirements
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Taking advantage of the vast site of about 17,000 square meters,
A beautiful spa woven by natural molding beauty, a terrace that is a hot topic even on SNS, etc.
Offering a stylish hotel stay like never before,
Loved by many customers since its founding in 2019
"Liber Hotel at Universal Studios Japan"

This time, we will respond to inquiries and notifications about room reservations,
We are looking for someone to take care of the office work.

* job description

Reservation site and travel agency correspondence, clerical work (notice correspondence, etc.). We also respond to inquiries from customers.

* Accepting reservations from customers
* Accepting reservations from web systems and travel agencies
* Responding to inquiries by phone and email
* Clerical work such as data entry and notification correspondence

Responsible for back office operations.
We grasp the situation of all 760 rooms and according to customer's request
We will guide you through each room.

Basically, it corresponds to reservations and notifications from the web and travel agencies,
For detailed requests and questions, we often ask you to make a reservation by phone.
"Can I bring in?"
"I want to ask you something that is not written in the plan" etc.
Most of the queries are simple.
There is a manual that summarizes the answers for each case,
Senior staff are nearby, so you can face customers with peace of mind.

Also, "It's my birthday, so I want to surprise you."
Saying "I want to propose"
We also receive exciting requests!

* First of all, we will start with training, so please do not worry if you are inexperienced.

[When you get used to the work...]
We receive hundreds of notifications per day.
Please respond accurately and speedily.

In addition, so that staff in other departments can work efficiently
Please take this into consideration when choosing your room.
So that as many guests as possible can stay
It is also important to make adjustments.
While making a reservation so as not to always make a vacancy,
sell at the highest possible price
You can enjoy the rewarding and fun unique to this job.

* Personnel we are looking for

No educational background or experience required/Those who like customer service and want to make people happy/Those who can operate a PC/You can also use your language skills!
Inexperienced people welcome

I have high hopes for you in the future
It doesn't matter how many times you change jobs or blanks.

Work collaboratively with multiple staff members.
I would be happy if you could take care of cooperation.

《We welcome you》
・ Those who want to make use of their English and Chinese skills
・Experience working at a hotel or lodging facility
・Those who can work with ambition
・Those who can communicate with a bright smile
・Those who enjoy working for customers

* Work location

1-1-35 Sakurajima, Konohana Ward, Osaka City

1 minute walk from Sakurajima Station
10 minute walk from Universal City Station
【transportation】
-

* salary

Monthly salary: 200,000 to 300,000 yen

*Salary will be based on age and previous employment.
*All overtime will be paid separately.

・Birth congratulatory money / 1st child 500,000 yen, 2nd child 1 million yen, 3rd child 2 million yen
*For the 4th and subsequent children, 2,000,000 yen
・Congratulatory money for entrance / elementary school 200,000 yen, junior high school 300,000 yen, high school 500,000 yen
*50% will be paid if the employee has been with the company for less than 3 years.

【allowance】

* Other allowances

・Commuting (up to 50,000 yen)
・Overtime (100% overtime pay)
・Family (Spouse/Dependents: 10,000 yen per month, Children up to 22 years old: 5,000 yen per person per month)
・Late night
・Qualification
·director

* Injury and Sickness Compensation

Three major diseases (cancer, stroke, acute myocardial infarction)
* Less than 10 years of service / 200,000 yen, 10 years or more of service / 500,000 yen

[Other benefits]
・Welfare facilities (spas, hotels, amusement facilities)
・It is possible to use recreation facilities at our own hotels and affiliated hotels
・Uniform rental
・Retirement allowance system
・Bonuses (twice a year: performance-linked)
・There is a raise

[Training system]
・Mid-career employee training
・Training for promoted employees
[Annual income example]
[Starting salary example] Inquiry response / clerical staff (monthly salary 200,000 yen + allowances)

* Working hours

Variable working hours system in monthly units

(Average working hours per week within 40 hours)
* Standard working hours per day: 8 hours, break time: 1 hour
(Example) 10:00~19:00
* Due to shift work, the work time may be changed depending on the work content.
*Monthly average overtime: 10-20 hours (overtime pay will be paid separately)

* Holidays/Vacations

・By work shift
*Based on the variable working hours system for one month
9-10 days off per month (varies depending on the month)

[Leave system]
・Congratulatory or condolence leave
・Maternity leave before and after childbirth
·Childcare leave
・Family care leave
・ Refresh vacation (4 days)

[Annual holidays]
117 days

* Treatment and benefits

【test period】
Three months
*No family allowance during the period
* Hotel section training for 2 weeks after joining the company

[Insurance system]
·Health insurance
・Welfare pension
·Employment insurance
・Industrial accident insurance

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company overview
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* company name

Musashino Liber Hotel at Universal Studios Japan

* Established

December 1969

* Representative

President and Representative Director: Nobuyuki Yasuda

* Capital

260 million yen

* amount of sales

147.4 billion yen (results for the fiscal year ended March 2019)←141.6 billion yen (results for the fiscal year ended March 2018)←133.8 billion yen (results for the fiscal year ended March 2017)

* number of employees

11,429 people

* Office

[Hotel] [Headquarters] Musashino Building, 1-1-1 Nishihara, Asaka City, Saitama Prefecture [Factory] Saitama, Chiba, Kanagawa, Gunma, Fukushima, Miyagi, Shizuoka, Osaka, Kyoto, Hyogo, Fukuoka, Okinawa

* Industry

Food [Manufacturer]/Other Distribution/Retail/Hotel/Travel/Leisure/Amusement/Sports Facility/Food Service/Restaurant

* Business content

[Business description] Hotel management Manufacture and sales of boxed lunches, rice balls, sushi, cooked bread, and cooked noodles [Group companies] Musashino Holdings Co., Ltd. Musashino Foods Co., Ltd. and others.

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About applying for this job
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* Application method
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After entering the necessary information on the "application page", please send it.
If you have any questions, please contact us from "Ask the recruiting company directly".

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You may also receive scout emails from our recruiters.

* Flow up to recruitment

[Selection flow]
・Web document screening
・First interview (site manager, HR)
└On request, web interviews are also possible
・Secondary interview (hotel executive)
*We are taking thorough measures against the new coronavirus infection, such as alcohol disinfection and wearing masks.
・Unofficial job offer

* Based on the content of your application, we will conduct a document screening.
* We will notify you of the results by phone or email.
* It is assumed that it will take about one month from application to informal decision.
* We will discuss the interview date and joining date.

[Contact after application]
Only those who pass the document screening will be contacted within 5 business days.
*If there are many applicants, there may be a delay in contacting you.

* contact address

1-1-35 Sakurajima, Konohana Ward, Osaka City, Osaka Prefecture